Family Support during COVID-19
Below are a variety of webpages and support services to try and help all our families at this difficult time.
www.understandinguniversalcredit.gov.uk/coronavirus (Updated daily)
Most up to date information for benefits, Universal Credits etc.
Citizens Advice Bureau: http://www.ddcab.org.uk/
There is general advice specifically about COVID-19 on the national Citizens
Money Advice Service
The Stop Loan Sharks Helpline Service www.stoploansharks.uk
Ensuring that illegal money lenders (loan sharks) do not take advantage and profit from other people’s hardship is fully operational during the COVID-19 pandemic-
24/7 hotline-0300 555 2222
Text a report-07860022116
Email report a loan firstname.lastname@example.org
Private message- www.facebook.com/stoploansharksproject
Derbyshire Discretionary Fund
Phone: 01629 533399 Monday – Friday 10am – 4pm
Clay Cross Foodbank www.claycross.foodbank.org.uk
Phone: 07899878398 (All enquiries) Email: email@example.com Please use email address where possible not phone number.
Community of Christ Church, Thanet Street, Clay Cross.
Freedom Community Project www.fcgroup.org.uk
Due to Coronavirus disease (COVID-19) all centres will be closed until further Notice.
The food bank is still operating and they are delivering to people that are isolated.
They are offering the advice service over the phone and via video link.
Phone: 0300 302 0334 Email: firstname.lastname@example.org
Grace Food Bank www.gracefoodbanksheffield.org.uk
Referral - Email form on website.
Phone: 07580516512 (Referrals)
Phone: 07964896283 (General enquiries)
240, Lowedges Road, Sheffield.
Also covers S8 areas, Lowedges, Norton, Batemoor, Jordanthorpe.
New Hope Food Bank (Referral from agency) www.newhopefoodbank.org.uk
Phone: 07939950713 (All enquiries) Email: email@example.com
Norwood Industrial Estate, 3, Rotherham Close, Killamarsh.
Area’s covered: Creswell, Clowne, Dronfield, Eckington, Killamarsh & Renishaw.
Trussell Trust (Referral from agency) www.trusselltrust.org Email: firstname.lastname@example.org
Phone: 01722580180 (All enquiries)
They are currently operating from two distribution centres only on Tuesday and Friday.
Tuesdays 1:00pm – 3:00pm The Compass, West Bars, Chesterfield (Town Centre) S40 1AZ
Friday 1:00pm – 3:00pm Loundsley Green Community Centre, Cuttholme Road, Chesterfield S40 4QU
The Monday and Wednesday centres will remain closed. Clients visiting our centres will wait outside for food packages, only being allowed in one at a time to briefly look at out of date items. We regret that this drastically reduces the close social interaction we would normally have in providing emotional support and advice to our clients, however we cannot ignore the guidance we have received.
Cooking on a budget
Jack Monroe’s recipes provide families who are struggling on a tight budget might benefit from having some very inexpensive and easy recipes to use. https://cookingonabootstrap.com/
Childrens Centres Support for 0-19 yrs
(Please phone these centres if you require support or advice. Due to the current situation drop-in’s are not advised. Screening questions will be asked prior to contact with staff.)
Alice’s View 01629 533622
Bolsover 01629 533851
Creswell 01629 537396
Eckington 01629 537169
Shirebrook 01629 537398
Starting Point /Safeguarding 01629 535353
Call Derbyshire 01629 533190
North East Derbyshire District Council
Many of the council’s services can be accessed through using the website forms which can be found
Phone us on: 01246 231111
CRISIS Team: 01332 623700
Kooth Children and Teenagers online counselling support www.kooth.com
Qwell Adults counselling/support www.qwell.io
Action for Children: www.actionforchildren.org.uk
Derbyshire LGBT+ : www.facebook.com/derbyshirelgbt/
Men-Talk is all around the subject of improving men's mental health, raising awareness, removing the stigma and ultimately reducing male suicide. Men-Talk are continuing to offer mental health support to anyone who needs it. They are providing talks, listening, sharing and signposting online. You can email email@example.com
Mental Health Foundation
Rethink Mental Health Derbyshire Recovery and Peer Support Service
Telephone: 01773 734989
SelfHarmUK - Supporting young people impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what's going on in your life. www.selfharm.co.uk
Phone: 08000 198 668 Derbyshire 24/7 helpline www.saferderbyshire.gov.uk/what-we-do/domestic-abuse/domestic-abuse
Respect http://respect.uk.net/ https://mensadviceline.org.uk/ SaveLives Ending Domestic Abuse http://safelives.org.uk/news-views/domestic-abuse-and-covid-19
Womens Aid https://chat.womensaid.org.uk/
Health Up to date information on current COVID-19
Signs and Symptoms A-Z for all ages.
www.111.nhs.uk/covid-19 (Updated constantly)
Online Safety (keeping children safe online)
CVS Bassetlaw CVS www.bcvs.org.uk Phone: 01909 476118 Email: firstname.lastname@example.org
Links CVS www.linkscvs.org.uk Phone: 01246 274844 Email: email@example.com
Alcohol and Substance Abuse Support
Derbyshire Recovery and Peer Support Service
The Derbyshire Recovery and Peer Support Service has set up a helpline.
Helpline No: 01773 734989 - Monday to Friday - 09.00 - 17.00
The idea is that we are here to give emotional support, reassurance, a listening ear, signposting.
The Helpline is open Monday to Friday, (but will be reviewed regularly and times/days could be expanded). 9:00 till 17.00 Monday to Friday.
An article about guarding mental health during the COVID-19 pandemic:
Keep your family informed and entertained during the coronavirus shutdowns with parenting articles, study tips, science experiments, homework resources, cute videos, and more.
Your library in one app – eBooks and eAudiobooks https://www.borrowbox.com/
Story Time – Monday morning story time at 10:00am live on Facebook
Bear Masks – We'd love to see lots of you making your own bear masks! If you do, please feel free to send it directly to us on Facebook, or email it to firstname.lastname@example.org and we'll share your fantastic creations with everyone else!
Subscription to eMagazines and eNewpapers https://www.pressreader.com/catalog
Primary Resources https://www.twinkl.co.uk/resources
Information on current Coronavirus/COVID-19
Amaze – Information pack for parents
Carers UK – Guidance for carers:
Covibook – An interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic: https://www.mindheart.co/descargables
Mencap – Easy Read guide to Coronavirus: https://www.mencap.org.uk/sites/default/files/2020-03/Information%20about%20Coronavirus%20ER%20SS2.pdf
National Autistic Society – Guidance and helpline for parents’, young people and staff: https://www.autism.org.uk/services/nas-schools/vanguard/news/2020/march/coronavirus-(covid-19)-advice.aspx
What support do they offer? Up to date information on Covid-19 and where to access support. Support around symptoms and how to act.
Telephone: If you need help not but it’s not an emergency call 111 for EMERGENCIES call 999.
Place2Be – Guide to helping parents answer questions from their children and to support family wellbeing: https://www.place2be.org.uk/about-us/news-and-blogs/2020/march/coronavirus-information-for-children/
Public Health England – Coronavirus information and advice
Young Minds – Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing:
List of organisations and local groups offering support
Derbyshire Community Response Unit CRU
We’re co-ordinating a massive community response across the county to make sure vulnerable residents are supported through the coronavirus outbreak.
We’re calling on Derbyshire’s strong network of community groups, voluntary organisations and businesses to help by joining the Derbyshire Community Response Unit. Do you belong to a business or group that could help supply goods or services?
The Community Response Unit will help those in need by delivering services such as:
Residents who could be helped by the Community Response Unit include those who are self-isolating because they, or a member of their household, is at risk from coronavirus. Support will be offered to residents struggling to meet their basic needs because of financial, social and health restrictions – including pregnant women, people with some underlying health conditions and those aged 70 or over.
If you're involved in a community group, voluntary organisation or business and you have members who are below the age of 70 who are fit and well then we want to hear from you.
If you have any questions, please do not hesitate to contact us via email: email@example.com
North East Derbyshire District Council – Community Support Team
Online form to register if you are self-isolating