Family Support

Please see the updated family support service document below from Bolsover and North East Derbyshire containing numerous links and support services for families during this time: 
Access to DWP Services - information on how to access a variety of resources from the DWP.
Early Help Offer
Safeguarding Advice
Derbyshire County Council: If you are concerned that a child is suffering or is at risk of significant harm please contact Call Derbyshire/Starting Point. Call Derbyshire 01629 533190 Starting Point 01629 535353
On-line Resources / links for supporting young people 
A guide about what to expect age by age around anxiety, strategies and tips on when to get help. 
Talking about world trauma with kids
CoronaVirus Anxiety: 4 Ways to cope with Fear
This is a great clip for kids, explaining the virus and how to stay healthy.


Money/Finance (Updated daily)

Most up to date information for benefits, Universal Credits etc.


Citizens Advice Bureau: 

There is general advice specifically about COVID-19 on the national Citizens


Money Advice Service  


Step change  


The Stop Loan Sharks Helpline Service   

Ensuring that illegal money lenders (loan sharks) do not take advantage and profit from other people’s hardship is fully operational during the COVID-19 pandemic- 

24/7 hotline-0300 555 2222  

Text a report-07860022116 

Email report a loan   

Private message-   

 Debt service

Derbyshire Discretionary Fund

Phone: 01629 533399 Monday – Friday 10am – 4pm



Clay Cross Foodbank

Phone: 07899878398 (All enquiries) Email: Please use email address where possible not phone number.

Community of Christ Church, Thanet Street, Clay Cross.


Freedom Community Project

Due to Coronavirus disease (COVID-19) all centres will be closed until further Notice.

The food bank is still operating and they are delivering to people that are isolated.

They are offering the advice service over the phone and via video link.

Phone: 0300 302 0334 Email:


Grace Food Bank

Referral - Email form on website.

Phone: 07580516512 (Referrals)

Phone: 07964896283 (General enquiries)

240, Lowedges Road, Sheffield.

Also covers S8 areas, Lowedges, Norton, Batemoor, Jordanthorpe.


New Hope Food Bank (Referral from agency)

Phone: 07939950713 (All enquiries) Email:

Norwood Industrial Estate, 3, Rotherham Close, Killamarsh.

Area’s covered: Creswell, Clowne, Dronfield, Eckington, Killamarsh & Renishaw.


Trussell Trust (Referral from agency) Email:

Phone: 01722580180 (All enquiries)

They are currently operating from two distribution centres only on Tuesday and Friday.

Tuesdays 1:00pm – 3:00pm The Compass, West Bars, Chesterfield (Town Centre) S40 1AZ

Friday 1:00pm – 3:00pm Loundsley Green Community Centre, Cuttholme Road, Chesterfield S40 4QU

The Monday and Wednesday centres will remain closed. Clients visiting our centres will wait outside for food packages, only being allowed in one at a time to briefly look at out of date items. We regret that this drastically reduces the close social interaction we would normally have in providing emotional support and advice to our clients, however we cannot ignore the guidance we have received.


Cooking on a budget

Jack Monroe’s recipes provide families who are struggling on a tight budget might benefit from having some very inexpensive and easy recipes to use.


Childrens Centres Support for 0-19 yrs

(Please phone these centres if you require support or advice. Due to the current situation drop-in’s are not advised. Screening questions will be asked prior to contact with staff.)

Alice’s View 01629 533622

Bolsover 01629 533851

Creswell 01629 537396

Eckington 01629 537169

Shirebrook 01629 537398


Starting Point /Safeguarding 01629 535353

Call Derbyshire 01629 533190


North East Derbyshire District Council 

Many of the council’s services can be accessed through using the website forms which can be found

Phone us on: 01246 231111 


Mental Health

CRISIS Team: 01332 623700

Kooth Children and Teenagers online counselling support


Qwell Adults counselling/support


Action for Children:

Derbyshire LGBT+  :

Every Mind Matters:  


Men-Talk is all around the subject of improving men's mental health, raising awareness, removing the stigma and ultimately reducing male suicide.  Men-Talk are continuing to offer mental health support to anyone who needs it. They are providing talks, listening, sharing and signposting online. You can email    

Mental Health Foundation  

Rethink Mental Health Derbyshire Recovery and Peer Support Service

Telephone: 01773 734989


SelfHarmUK - Supporting young people impacted by self-harm, providing a safe space to talk, ask any questions and be honest about what's going on in your life.


Domestic Abuse

Phone: 08000 198 668 Derbyshire 24/7 helpline

Respect SaveLives Ending Domestic Abuse

Womens Aid


Health Up to date information on current COVID-19

Signs and Symptoms A-Z for all ages. (Updated constantly)


Online Safety (keeping children safe online)


CVS Bassetlaw CVS Phone: 01909 476118 Email:

Links CVS Phone: 01246 274844 Email:



Alcohol and Substance Abuse Support

Derbyshire Recovery and Peer Support Service  

The Derbyshire Recovery and Peer Support Service has set up a helpline.  

Helpline No: 01773 734989 - Monday to Friday - 09.00 - 17.00  

The idea is that we are here to give emotional support, reassurance, a listening ear, signposting.  

The Helpline is open Monday to Friday, (but will be reviewed regularly and times/days could be expanded).  9:00 till 17.00 Monday to Friday. 


An article about guarding mental health during the COVID-19 pandemic:


Parenting Support 

Boredom Busters 

Keep your family informed and entertained during the coronavirus shutdowns with parenting articles, study tips, science experiments, homework resources, cute videos, and more. 



Your library in one app – eBooks and eAudiobooks 


Derbyshire Libraries 

Story Time – Monday morning story time at 10:00am live on Facebook 

Bear Masks – We'd love to see lots of you making your own bear masks! If you do, please feel free to send it directly to us on Facebook, or email it to and we'll share your fantastic creations with everyone else!  



Subscription to eMagazines and eNewpapers  


Homework Resources 

Primary Resources   

Secondary Resources 


Information on current Coronavirus/COVID-19   

Amaze – Information pack for parents    

Carers UK – Guidance for carers:  

Covibook  An interactive resource designed to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic:  

Mencap – Easy Read guide to Coronavirus:   

National Autistic Society – Guidance and helpline for parents’, young people and staff:  



What support do they offer? Up to date information on Covid-19 and where to access support. Support around symptoms and how to act. 

Telephone: If you need help not but it’s not an emergency call 111 for EMERGENCIES call 999.  


Place2Be  Guide to helping parents answer questions from their children and to support family wellbeing:   

Public Health England – Coronavirus information and advice 

Young Minds – Talking to your child about Coronavirus and 10 tips from their Parents Helpline to support family wellbeing: 


List of organisations and local groups offering support  

Derbyshire Community Response Unit CRU 

We’re co-ordinating a massive community response across the county to make sure vulnerable residents are supported through the coronavirus outbreak. 

We’re calling on Derbyshire’s strong network of community groups, voluntary organisations and businesses to help by joining the Derbyshire Community Response Unit. Do you belong to a business or group that could help supply goods or services? 

The Community Response Unit will help those in need by delivering services such as: 

  • foodshopping and delivery
  • checking up on people who are isolated with a phone call or online help to prevent loneliness and check whether there is anything they need
  • collecting and delivering prescriptions
  • preparing meals.

Residents who could be helped by the Community Response Unit include those who are self-isolating because they, or a member of their household, is at risk from coronavirus. Support will be offered to residents struggling to meet their basic needs because of financial, social and health restrictions – including pregnant women, people with some underlying health conditions and those aged 70 or over. 

If you're involved in a community group, voluntary organisation or business and you have members who are below the age of 70 who are fit and well then we want to hear from you.  

If you have any questions, please do not hesitate to contact us via email:    


Kindness works 


North East Derbyshire District Council – Community Support Team

Online form to register if you are self-isolating 

Covid-19 Support

Below are a variety of webpages and support services to try and help all our families at this difficult time.

Please follow the link below for a short video about e-safety whilst our families are at home during this period:
Please read the document below for advice on where to get support for domestic abuse during the outbreak of Covid-19:

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